cancel
Showing results for 
Search instead for 
Did you mean: 

TV Go device registration - Google Chrome

Kev_B
Community Manager (Retired)
Community Manager (Retired)

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each session.

If you do clear your cache and cookies then the next time you use TV Go it will present as a new device. Clearing cache and cookies is recommended from time to tiime, but since you can only make 3 changes per month then doing so with each session will result in multiple registrations and the possibility of using all of your permitted changes.

If you're still seeing duplicate registrations with Google Chrome, but aren't clearing cache/cookies or using incognito mode, then please respond with the following so our team can investigate:

  • Approximately when did the problem start?
  • The model and version/OS of the device and browser causing this issue
  • Do you manually clear cache/cookies or have a program that does this after each session?
  • Does it happen more than 3 times per month? (Meaning you need our help to get additional reset slots)

If you're not affected by this issue but still need a device reset, please create a new post and we'll be in touch.

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


193 REPLIES 193

Thanks for reaching out to us @BrianG1, and welcome back to our Community Forums!

Happy to pick this up for you, check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn

BrianG1
On our wavelength

i replied to your PM but nothing has changed, did you manage to get this done or do i need tro send this back up into the help column????

Cheers

BrianG1

BrianG1
On our wavelength

Many Thanks to David_Bn

All working great now, Many Thanks

BrianG1

Pleased to have this reset completed and issue at hand resolved for your @BrianG1.

Do feel free to come back to us here on the Community Forums if there's anything further issues experienced with your services.

Thanks,

David_Bn