Forum Discussion

Kev_B's avatar
Kev_B
Community Manager (Retired)
4 years ago

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend no...
blockfire's avatar
blockfire
Joining in
3 years ago

Hi there, same problem for me.. Has only started doing it this month. 

I checked my devices and I have 4 google chromes which will need resetting if anyone can help me?

Thanks 

Vikki_M's avatar
Vikki_M
Icon for Forum Team rankForum Team
3 years ago

Hi blockfire

 

Thank you for your post and welcome back to our community.

 

I can help re set your TV GO devices 🙂

 

I will send you a private message so I can obtain some further details from you securely.

 

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

  • spressy's avatar
    spressy
    Dialled in
    3 years ago

    Dear Vikki,

    I appreciate you and your colleagues are limited as to what you can do to provide a temporary solution to this problem that seems to be affecting an increasing number of Virgin Media customers. Surely there must be some solution on the horizon? We have been complaining about this for quite some time now, and I believe I speak for everyone who would like a permanent solution found to the problem. Is there any progress on this matter or is it deemed that people will accept this current action which is plainly no use if people are having to reset on a regular basis.

    Kind Regards  Spressy

     

    • Roomster's avatar
      Roomster
      On our wavelength
      3 years ago

      Hi spressy, have you not downloaded the Virgin TVGo app for Windows? It's working great for me.

       

      • spressy's avatar
        spressy
        Dialled in
        3 years ago

        Dear Roomster,

        I have downloaded the app and I still get the problem on Windows 10. It may be that my default browser is Google but I think that many others use this browser and I would have thought that the app would be compatible with it by now! I find a work around is to go directly to SKY sports via their app and log in as a Virgin customer that seems to work for SKY programming. Thank you for your suggestions but as you see from the attached screenshot, I still get the registration screen of death not the dreaded Windows Blue screen!