Virgin Media Community

[admartin679]

I too am unable to use the app anymore as i have 5 devices linked to my chrome browser and it wont let me use it? Please can someone help?

[spressy]

Hi Admartin679,

It appears the only "solution" at present is for a Virgin Media Agent to reset your registration. This will allow you to add devices from scratch, 

but doesn't provide a permanent solution.

Hope this helps (a little)

Kind Regards   Spressy

[David_Bn]

Good Morning @admartin679, check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn

[falopsy]

Please I am having the same issue. Can you help me to reset it. Thank you.

[Alex_RM]

Hi falopsy,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some issues with TVGO.

So I can take a closer look at this for you I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[ialgie]

Hi

Same problem here, can they be reset please?

Thanks

[Alex_RM]

Thanks for popping your details over via private message falopsy 🙂

Glad I was able to resolve this.

Alex_Rm

[PJK001]

I have a problem with device registration. Added a new one yesterday which did not work and now not allowed to make any changes

[blockfire]

Hi there, same problem for me.. Has only started doing it this month. 

I checked my devices and I have 4 google chromes which will need resetting if anyone can help me?

Thanks 

[Vikki_M]

Hi @blockfire

Thank you for your post and welcome back to our community.

I can help re set your TV GO devices 🙂

I will send you a private message so I can obtain some further details from you securely.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.