Forum Discussion

Kev_B's avatar
Kev_B
Community Manager (Retired)
4 years ago

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend no...
Alex_RM's avatar
Alex_RM
Icon for Forum Team rankForum Team
3 years ago

Thanks for popping your details over via private message falopsy 🙂

 

Glad I was able to resolve this.

 

Alex_Rm

PJK001's avatar
PJK001
Joining in
3 years ago

I have a problem with device registration. Added a new one yesterday which did not work and now not allowed to make any changes

  • blockfire's avatar
    blockfire
    Joining in
    3 years ago

    Hi there, same problem for me.. Has only started doing it this month. 

    I checked my devices and I have 4 google chromes which will need resetting if anyone can help me?

    Thanks 

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      3 years ago

      Hi blockfire

       

      Thank you for your post and welcome back to our community.

       

      I can help re set your TV GO devices 🙂

       

      I will send you a private message so I can obtain some further details from you securely.

       

      Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

      • spressy's avatar
        spressy
        Dialled in
        3 years ago

        Dear Vikki,

        I appreciate you and your colleagues are limited as to what you can do to provide a temporary solution to this problem that seems to be affecting an increasing number of Virgin Media customers. Surely there must be some solution on the horizon? We have been complaining about this for quite some time now, and I believe I speak for everyone who would like a permanent solution found to the problem. Is there any progress on this matter or is it deemed that people will accept this current action which is plainly no use if people are having to reset on a regular basis.

        Kind Regards  Spressy