Forum Discussion

Kev_B's avatar
Kev_B
Community Manager (Retired)
5 years ago

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend no...
BruceMalcolm's avatar
BruceMalcolm
Tuning in
5 years ago

Hi, I have started having this problem today. Am a regular user of the service and last used yesterday. I can't open any of the TV channels as it says I've reached my limit of 5. 2 of these are for 'My Computer - Google Chrome' and one of those also has '(current device' as I'd expect. But it doesn't seem to recognise that this is my current device and says I have to wait 26 days to replace any of the 5 devices.

How do I get this cleared?

Lee_R's avatar
Lee_R
Icon for Forum Team rankForum Team
5 years ago

Hi BruceMalcolm thanks for posting and welcome back to our community.

I am sorry to hear you're having issues with accessing TV Go.  Have you covered all the points made by my colleague in the 'sticky note' and do they not cover your situation?

Regards


Lee_R

  • BruceMalcolm's avatar
    BruceMalcolm
    Tuning in
    4 years ago

    Hi, yes I've seen the note but still having the problem. I'm not doing anything different from usual, but not been able to use the service on my laptop the last couple of days. Too many devices registered.

    Can you please clear this?

     

    Bruce.

    • Zoie_P's avatar
      Zoie_P
      Forum Team (Retired)
      4 years ago

      Hi BruceMalcom,

      Thanks for your reply.

      Have you checked your registered devices? What does this advise?

      Do you mean by clear it.

      Zoie

      • BruceMalcolm's avatar
        BruceMalcolm
        Tuning in
        4 years ago

        Error message is :- 

        Maximum of devices reached
        You have reached the maximum of devices which can be registered to your
        account. You can use one of those registered devices, or register a new device on
        01-08-2021 00:00 AM.

        Device Management shows the following :-

        REGISTERED (5 OF 5) CAN BE REPLACED IN
        Sophie's iPad 25 days
        My Computer - Google Chrome 25 days
        Claire’s iPad 25 days
        My Computer - Google Chrome 25 days
        Bruce’s iPhone 25 days
        You can watch TV on a maximum of 5 devices, and you can make three device changes each month.

        I am logged on as usual in the device which says 'My Computer - Google Chrome'. I do this virtually every day, and have done for years, but the error message above start happening yesterday and I'm not able to view the TV.