Forum Discussion

Kev_B's avatar
Kev_B
Community Manager (Retired)
4 years ago

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend no...
BruceMalcolm's avatar
BruceMalcolm
Tuning in
4 years ago

Hi, I have started having this problem today. Am a regular user of the service and last used yesterday. I can't open any of the TV channels as it says I've reached my limit of 5. 2 of these are for 'My Computer - Google Chrome' and one of those also has '(current device' as I'd expect. But it doesn't seem to recognise that this is my current device and says I have to wait 26 days to replace any of the 5 devices.

How do I get this cleared?

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    4 years ago

    Hi BruceMalcolm thanks for posting and welcome back to our community.

    I am sorry to hear you're having issues with accessing TV Go.  Have you covered all the points made by my colleague in the 'sticky note' and do they not cover your situation?

    Regards


    Lee_R

    • BruceMalcolm's avatar
      BruceMalcolm
      Tuning in
      4 years ago

      Hi, yes I've seen the note but still having the problem. I'm not doing anything different from usual, but not been able to use the service on my laptop the last couple of days. Too many devices registered.

      Can you please clear this?

       

      Bruce.

      • Zoie_P's avatar
        Zoie_P
        Forum Team (Retired)
        4 years ago

        Hi BruceMalcom,

        Thanks for your reply.

        Have you checked your registered devices? What does this advise?

        Do you mean by clear it.

        Zoie