TV Go device registration - Google Chrome
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend no...
Forum Discussion
Hi Guys,
It has happened again, reached device limit. Why does it do this??? i am using the same PC with the same browser using the same app to connect so why does it say i have used diff devices and reached a limit, surely this is something that virgin media can do away with especially when likes of myself on a VIP package costing £153 a month and I cannot even watch it on my pc from the dedicated tvgo app.
Sorry for the rant but can you do your magic again for me and clear them, i would be ever so grateful.
Many Thanks, again
BrianG
Hi briangoodsir
Apologies for the ongoing TV Go issues, could you confirm the following for me please so our team can investigate the issue:
- Approximately when did the problem start?
- What browser version are you using on your PC?
- Do you have your browser set to clear cache & cookies after each session, or are you doing this manually at all?
- When was the last time it happened? Is it happening more than 3 times per month?
- Hi Kev_B,
I use Opera browser and have done for years but this device debacle only started within the last year. I have tried using chrome, Explorer and Edge but it happens with them all. Everytime i sign in it asks for to choose to replace a device, so yes this is happening more and more especially as me being wheelchair bound i am using my pc more and more to watch tv apps, due to limitations of getting around the house and cant afford a third box as I am paying £153 a month as it is. As for clearing cache or cookies my browsers are only set to clear history after every use, could this be causing this issue?? Although I have done this for years as used to have access to last place of employment and had to clear history from browsers but didnt have this issue with watching tv app, it seems its only since they upgraded/changed the tvgo app.
I hope this helps.
BrianG- Hi briangoodsir,
Thanks for replying with this info.
I'm afraid Opera browser is not supported and we're in the process of implementing a message within the app to advise customer of this when attempting to access the site with it.
Would you mind trying Chrome and Edge again and let us know if you're are still seeing the issue?
If so, please include which browser and version number.
Thanks,
