Forum Discussion

Deedubbayou's avatar
Deedubbayou
Tuning in
10 months ago
Solved

TV Go Pin Always Temporarily Locked out

Hi, I keep get this message when accessing recordings that need a Pin. The screen does not allow me to enter a pin. This is from the mobile app. What can I do to fix this?  Thanks  
  • Kath_P's avatar
    Kath_P
    10 months ago

    Hi Deedubbayou, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with the TV Go app. Given that the app screen seems to have frozen on the locked PIN it may be best to totally refresh things. Please delete the TV Go app from your device, then turn the device off and back on. Re-install the app and log in. 

    Hopefully that will reset things for you to be able to enter the PIN. You can also follow newapollo's advice to turn the PIN off 🙂

    Let us know how things go and if you need any further help, you know where we are. 

    Thanks, 

Kath_P's avatar
Kath_P
Icon for Forum Team rankForum Team
10 months ago

Hi Deedubbayou, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with the TV Go app. Given that the app screen seems to have frozen on the locked PIN it may be best to totally refresh things. Please delete the TV Go app from your device, then turn the device off and back on. Re-install the app and log in. 

Hopefully that will reset things for you to be able to enter the PIN. You can also follow newapollo's advice to turn the PIN off 🙂

Let us know how things go and if you need any further help, you know where we are. 

Thanks, 

  • Deedubbayou's avatar
    Deedubbayou
    Tuning in
    10 months ago

    Thankyou. This solution worked! 🙂