TV Go - Can't access programmes

[angmclo]

Hi, I can't get on to TV Go, I just keep getting asked to register device and when I do I get another message 'Not Available - sorry we can't play this at the moment.

[Whatisgoingon]

I have purchased a new windows 11 pc and I have exactly the same issue. 🤔

[Akua_A]

Thank you for the update @angmclo 

Just to confirm you are getting this on all apps or are you accessing these streaming platforms via webpage? 

Thanks,

[angmclo]

I'm accessing them via the official webpages. As well as the virgin error messages previously posted these are the error messages I'm getting on the others:

[newapollo]

Hi @angmclo 

Which desktop browser are you using?

Have you tried using a different browser?

I notice the channel 5 error shows AV-2011.  Do you have Kaspersky, or Kaspersky AV 2011, or any other anti virus program installed on your PC?

[angmclo]

Hi, I'm using Google Chrome and I only have windows defender anti virus and I've tried deactivating that but it didn't make any difference. It was all working fine until late on 2nd November and I haven't made any changes to anything.

[angmclo]

That's interesting because I did think it might be because I was using Windows 8.1 but obviously not if you're having problems too on Windows 11.

[Zach_R]

Hi @angmclo,

Can you try using a different browser than Google Chrome as @newapollo has also suggested in their earlier post here?

Thanks,
 

[angmclo]

Hi, yes I've tried using Microsoft Edge/Bing but still the same problem.

[angmclo]

Ohhh!! I've just downloaded Firefox and it's all working on that! 😃 Thanks for all your help everyone and anyone who's still having problems I would definitely suggest trying this.