Forum Discussion

angmclo's avatar
angmclo
On our wavelength
3 months ago

TV Go - Can't access programmes

Hi, I can't get on to TV Go, I just keep getting asked to register device and when I do I get another message 'Not Available - sorry we can't play this at the moment.  
SharnaLeigh's avatar
SharnaLeigh
Joining in
3 months ago

I have this exact same issue from my laptop!

angmclo's avatar
angmclo
On our wavelength
3 months ago

I'm glad I'm not the only one, wish I could help but I'm at a loss as to what has happened!

  • Whatisgoingon's avatar
    Whatisgoingon
    Joining in
    3 months ago

    I have purchased a new windows 11 pc and I have exactly the same issue. 🤔

    • angmclo's avatar
      angmclo
      On our wavelength
      3 months ago

      That's interesting because I did think it might be because I was using Windows 8.1 but obviously not if you're having problems too on Windows 11.

      • Zach_R's avatar
        Zach_R
        Forum Team
        3 months ago

        Hi angmclo,

        Can you try using a different browser than Google Chrome as newapollo has also suggested in their earlier post here?

        Thanks,
         

  • Akua_A's avatar
    Akua_A
    Forum Team
    3 months ago

    Thank you for the update angmclo 

    Just to confirm you are getting this on all apps or are you accessing these streaming platforms via webpage? 

    Thanks,

    • angmclo's avatar
      angmclo
      On our wavelength
      3 months ago

      I'm accessing them via the official webpages. As well as the virgin error messages previously posted these are the error messages I'm getting on the others:

       

      • newapollo's avatar
        newapollo
        Very Insightful Person
        3 months ago

        Hi angmclo 

        Which desktop browser are you using?

        Have you tried using a different browser?

        I notice the channel 5 error shows AV-2011.  Do you have Kaspersky, or Kaspersky AV 2011, or any other anti virus program installed on your PC?