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TV Go App

Lebeezkneez
Joining in

on ‎21-02-2024 18:09

everytime i open the TV go app it asks me to re-register the same device over and over again. I have my phone (with exactly the same name) registered twice and a computer (with exactly the same name) registered 3 times , but then i cant watch anything until the following month. Any ideas how to stop this doing this??? 

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2 REPLIES 2

nodrogd
Very Insightful Person
Very Insightful Person

on ‎21-02-2024 19:37

Usually there are issues like this if you are clearing cookies or using a different browser. Doing either will cause equipment to show up as a new device.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
Forum Team
Forum Team
In response to nodrogd

on ‎22-02-2024 20:53

Hey Lebeezkneez,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with the TV GO app. As nodrogd advised, are you clearing your cache and cookies or using another browser? 

Kind Regards,

Steven_L

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