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Sorry We Can't Play This At The Moment 0 error when watching tv go on laptop

kimwiles
On our wavelength

3 weeks ago

I am getting this error on laptop unable to watch any channels. Have tried all the tips on other posts none worked 

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3 REPLIES 3

John_GS
Forum Team
Forum Team

3 weeks ago

Hi @kimwiles 

Thanks for posting and welcome back to the community.

Sorry to hear of this. Have you got any VPN's on your device at all?

Have you also got the same issue via an alternative device?

Keep us posted.

John_GS
Forum Team


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kimwiles
On our wavelength
In response to John_GS

2 weeks ago

Hi, no VPN and tried on another laptop in the same room at the same time which worked fine. 

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newapollo
Very Insightful Person
Very Insightful Person
In response to kimwiles

2 weeks ago

@kimwiles wrote:

Hi, no VPN and tried on another laptop in the same room at the same time which worked fine. 

Are you using the same browser on both devices?  If not please try using the same one as the one that's working on the other laptop.  Also make sure that the browser is up to date.

You should also make sure you haven't got anything open that can record the screen or take screenshots such as the windows snipping tool app, chat windows, teams etc

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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