Reregistering on virgin tvgo

[Robphim]

I have for a long time now having to register iPhone 13 every time I log into Virgin TVGo. Issue raised previously but not resolved.

bought a new iPad and am now having the same issue.
Why can’t Virgin get this fixed

[Beth_G]

Hi Robphim

Thank you for your post, I'm sorry to hear you're having issues with registered devices on TV Go.

I'll pop you over a private message now so I can raise an IT ticket for you.