Re registering device

[OllieSH]

Every time I access the Virgin Tv Go app on my iPhone, I have to register the device when the app refreshes.

This is an issue as I no longer have any device registrations left for the month.

please can you look into this issue?

in the mean time, please could you reset my device registrations?

thanks

[Gareth_L]

Hello OllieSH,

Thanks for your post. 
Sorry to hear about the issue with your IPhone registering as a new device each time.
I’d like to investigate this for you. 
If you don't mind, I’ll need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L