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No valid TV Control account found

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Courtham
Joining in

on ‎03-09-2024 13:08

I have recently upgraded my services and now have a stream box. I have downloaded the TV Control app and once I input my log in details it gives me an error message that reads “No valid Tv control account found”. 
I have updated both my phone and stream box and uninstalled and reinstalled the app but still have the same message. Is anyone able to help? 

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nodrogd
Very Insightful Person
Very Insightful Person

‎03-09-2024 13:15 - edited ‎03-09-2024 13:17

TV Control is a TiVO app. If you have moved to Stream you no longer use a TiVO box. You need to download & use the TV Go app to access the features you previously had with TV Control.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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nodrogd
Very Insightful Person
Very Insightful Person

‎03-09-2024 13:15 - edited ‎03-09-2024 13:17

TV Control is a TiVO app. If you have moved to Stream you no longer use a TiVO box. You need to download & use the TV Go app to access the features you previously had with TV Control.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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