Error code

[Paul196821]

Why is it every time I use virgin go on my pc I ger a error code 1001 and my virgin box is all connected right ?

[Gareth_L]

Hello Paul196821.

Thanks for your post and welcome to our community.

Sorry to hear about the 1001 error when using TVGO on your Pc.

Have you tried using a different browser?

Do you have the PC connected straight to the Hubs WIFI or are you using a VPN or 3rd party router.

Can you also access this okay on a mobile device?

Gareth_L