Download via TVgo to my device

[Morte]

Looking for some advice. According to TV advertising I should be able to download certain programmes to my android tablet and view while on holiday. However, I cannot find anything in Boxsets or Movies which says downloads available. What am I missing. Thanks

[Paul_DN]

Hi Morte,

Thank you for reaching out to us in our community and welcome, sorry to see you have been unable to find anything you can download to your Tablet so you can watch it on holiday, there is some downloadable content on there, you need to be connected to the same Network as the Router to do this if you have a 3rd party Router and have ours in Modem mode you may not see the download option, once anything is downloaded you can only watch it in a 7 day window.

Regards

Paul.

[Morte]

I am on the same router the one supplied by Virgin by Virgin media WiFi. There is no VPN either. If I look at programs it tells me what's only available on the TV box but not what's available to download. You would think there would be a filter or a section highlighting downloadable content. I was assuming that's what you would be pointing me at.

[Daniel_Et]

Hi @Morte, thank you for your response. 

What type of set top box do you have?

There isn't any option to filter out downloadable content on the 360 version of TV Go.

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Morte]

It's a 360 . So where does it tell me what is downloadable. Or do i have to check each program individually. Is there not a way you can just tell me rather than 20 question s process.

[Carley_S]

There will be a download icon available next to the listing on those programmes and movies that are available to download. Not all programmes are downloadable and we don't have a list as to what is available to download as this may change. 

You can find more information on how to download and watch shows offline here should you need. 

[Morte]

"There will be a download icon available next to the listing on those programmes and movies that are available to download". Would it be possible to share a screen shot of the listing and Icon . Not sure what listing you are refering to?

[Vikki_M]

Hi Morte,

With Virgin TV Go, you can download selected titles to watch offline. All you need to do is look out for the download icon next to the listing, tap the icon and it will download straight to your device. We don't have a screenshot to share, however the download icon is usually an arrow. 

On the main page, there will be a Live TV option at the bottom of the page, click that and a new page will load. Then at the top of the new page, the listings should be right there at the top :).

Please pop back to us should you have any further questions. 

[Morte]

Ok this is very poor you can filter on all the program s you can only watch on TV box and not on TV Go . But not on a simple filter like is it downloadable or not . Don't get me started on the fact you cannot supply a screen shot of your own application.