Forum Discussion

Itsjustme234's avatar
Itsjustme234
Joining in
3 years ago

Audio description

I can’t find a wat to turn off audio description on the Dave channel on the tv go app
Itsjustme234's avatar
Itsjustme234
Joining in
3 years ago
Hi there is no option to turn off audio description, other channels have this but not the Dave channel
Zach_R's avatar
Zach_R
Forum Team (Retired)
3 years ago

Hi Itsjustme234,

What happens exactly when you follow the steps that my colleague provided in their earlier post? Is it only the one channel that seems to be presenting these issues for you?

Thanks,
 

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi Zach,

    I am having the same issue. I go to profile>settings>accessibility and the slider is marked off, as is sign language. I am trying to watch Dave HD and I am getting AD without the ability to turn it off. I am trying to find another channel with a programme that has AD as an option, so I can see if it is isolated to this channel or all AD programmes, but nothing on right now seems to be AD adaptable!

    I also want to watch Dave without AD and cannot work out how!

    Thanks

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Coundy7

      Thanks for posting and welcome to the community.

      Did you mean via the TV Go app as well? I've just checked mine on Dave HD channel and it seems fine so I am hoping your issue is fixed as well 🙂

      Keep us posted if you need us. 

      Best,

      • Hazbin's avatar
        Hazbin
        On our wavelength
        3 years ago

        What is wrong with you so called ‘forum team’ helpers?

        You really are all pretty useless at providing any REAL solutions to most problems on here.

        The OP has already stated in his first post that he cannot turn off audio description for the DAVE channel whilst using the VIRGIN TV GO APP because there ISN’T AN OPTION TO TURN IT OFF ANYWHERE IN THE APP!!

        What part of that statement did he not make perfectly clear?? 

        As already stated many time in this thread:

         

        THERE IS NO OPTION TO TURN OFF AUDIO DESCRIPTION FOR THE DAVE CHANNEL IN THE VIRGIN TV GO APP.

        SORT IT OUT INSTEAD OF ACTING LIKE YOU ARE COMPLETELY UNAWARE OF THE PROBLEM!!

        So far you’ve provided zero help to this problem (as is usually the case) you must try harder to help your customers. That way you can make your customers feel valued instead of feeling cheated and ripped off!!