Forum Discussion

Itsjustme234's avatar
Itsjustme234
Joining in
3 years ago

Audio description

I can’t find a wat to turn off audio description on the Dave channel on the tv go app
Ashleigh_C's avatar
Ashleigh_C
Icon for Forum Team rankForum Team
3 years ago

Hi there Itsjustme234

 

Thank you so much for post and welcome to the community forums, it's great to have you here. 

 

I am so sorry that you have faced this issue with audio descriptions, can I just confirm are you following the steps below: 

 

Click on profile > settings > accessibility 

 

You can access your audio settings here. 

 

 

Itsjustme234's avatar
Itsjustme234
Joining in
3 years ago
Hi there is no option to turn off audio description, other channels have this but not the Dave channel
  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    3 years ago

    Hi Itsjustme234,

    What happens exactly when you follow the steps that my colleague provided in their earlier post? Is it only the one channel that seems to be presenting these issues for you?

    Thanks,
     

    • Anonymous's avatar
      Anonymous
      3 years ago

      Hi Zach,

      I am having the same issue. I go to profile>settings>accessibility and the slider is marked off, as is sign language. I am trying to watch Dave HD and I am getting AD without the ability to turn it off. I am trying to find another channel with a programme that has AD as an option, so I can see if it is isolated to this channel or all AD programmes, but nothing on right now seems to be AD adaptable!

      I also want to watch Dave without AD and cannot work out how!

      Thanks

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        3 years ago

        Hi Coundy7

        Thanks for posting and welcome to the community.

        Did you mean via the TV Go app as well? I've just checked mine on Dave HD channel and it seems fine so I am hoping your issue is fixed as well 🙂

        Keep us posted if you need us. 

        Best,