Add, Replace, Change Device

[Rishi9]

Dear Community / Virgin Media

Every time I start the Virgin TV GO app it asks for replacing device, saying how many have been registered already and how many changes are allowed. Once a device is registered then it shouldn't keep asking me again and again throughout a month. Upon adding or replacing device and changes - it soon fills up and then there is no more watching tv go until the next month.

I have set my computers to auto delete history and cookies but selected VM urls to not delete. As mentioned before to VM. So is it a setting that I have done that makes the app and browser tv go keep doing it? Or what is the issue?

[Ashleigh_C]

Hi there @Rishi9 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you are facing this issue with your service and thank you again for posting. Can I just confirm are you using the app or the web page to view TV Go? Is this happening on one or multiple devices?

[Rishi9]

Hi, thanks for the reply. Mainly using the app. I just tried on a web page and the same thing happened - asking to relace a registered device. This happened on multiple devices before, I haven't checked recently, so currently this is happening on one computer, but may happen on more, (like last time)

[Megan_L]

Hi Rishi9, 

Thanks for posting and welcome back to our Community Forums.

Sorry you're having issues with your TV GO App devices, please see this Moderator thread regarding the same thing - TV GO Registered Devices.

If you need any further help after reading, please let us know.

Thanks,

Meg