Web Safe Settings

[Po1978]

Hi, 

Has anyone else had any issues with the Web Safe not working on their account? Mine was working perfectly up until a few days ago and I’ve been in touch with the support team three times and it’s still not working! I have young children and need this to be working ASAP!

Any help would be greatly appreciated.

Paul

[用心棒]

To help determine whether this is something you or Virgin Media need to resolve please:

• go to 1.1.1.1 — the Internet’s Fastest, Privacy-First DNS Resolver and  confirm the AS Name value shown is Virgin Media; an example shown below:
  
• go to Proton VPN By default Web Safe blocks access to (some) VPN sites meaning if should not load the web page

If the AS Name is not Virgin Media then it is likely to have been set on the device and / or on third-party Wi-Fi router (i.e. not a Virgin Media Hub). If this is the case then configuring the device / Wi-Fi router to either the default DNS or to 194.168.4.100, 194.168.8.100 should resolve the issue

Should the AS Name be reported as Virgin Media and access to Proton VPN is not blocked then post back here to have issue flagged to the forum team.

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[Po1978]

Hi, I’d already looked into this before posting in the group and it all looks fine. AS Name is Virgin Media. I can access pretty much any website I choose. I’ve turned the web safe on and off numerous times and it makes absolutely no difference at all, it just lets everything through.

[用心棒]

Issue has been flagged to the forum team who are best placed to help resolve this.

[Alex_RM]

Hi Po1978,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with web safe. I can see there's been an updated on your IT ticket so I've popped you over a private message to get a few details from you.

Alex_Rm