Unable to turn on web safe

[Paul_C_VM]

Seems to be a common problem: I'd like to use virgins web safe features, but whenever I try to switch them on I get a "setting not saved" error. Can this be resolved / worked around?

[Lee_R]

Hi @Paul_C_VM thanks for posting and welcome to our community.

Sorry to hear that you're unable to use web safe.  And for any inconvenience this may be causing you. I would like to take a closer look on your behalf.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[TAJMRobinson]

Dear Virgin, I have the same problem in not being able to enable child safe. Would appreciate assistance to do this. Thanks

[Ayisha_B]

Hi @TAJMRobinson 👋

A warm welcome to our Community Forums and thanks for your post. 

I am sorry to hear you are also experiencing the same issue. Don't worry, I will be more than happy to help you. 

Will pop you a PM 📩  now and we can take it from there.

Speak soon!

[Ayisha_B]

Thanks for your time via PM @TAJMRobinson 

I have updated your settings and turned on Web Safe for you 😊

If you have any other issues or require further assistance with anything, do let me know. 

All the best!