Unable to turn OFF Websafe

[Newguy71]

Hi

Got Broadband connected with Virgin Media. attempted to Turn off Websafe option but the options just go round in circles.  End up back on same page no toggle like in YT help videos. 

Rang Customer Support and asked if they’d do it. Rang back again little later and they say it’s off. 

im not able to stream any movies on free apps. 

any help appreciated 

TIA

[Client62]

Set your device to use a Public DNS such as Google DNS 8.8.8.8 and 8.8.4.4 this will bypass Web Safe.
If you have an Android device that can use Private DNS use :  dns.google

[Akua_A]

Hi @Newguy71 

Welcome to our community forums and sorry to hear you are having issues with websafe. We can understand the inconvenience caused and we want to best help. For this reason I have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. I'll be in touch soon.

Thanks,