Web Safe Parental Control Not Working

[tom1330]

This is also impacting me. Please could someone message as per the others and help. It’s worked with no issues for many years and I just noticed this today. Thanks. 

[Arissa_H]

Hi Tom1330 👋🏼.

Thank you for posting and welcoming you back onto the community forum 😊.

Sorry to see your web safe parental control is not working ☹.

Please can you confirm if you are receiving any error messages? If so are you able to provide a screenshot of the error. 

[tom1330]

No error messages. I have the same as the rest on this thread.  The settings say they are on but if I actually go to a website that should be blocked, nothing is blocked.  

in terms of an error I could send you a screen shot of a gambling website, school cheating, or pornography website to prove the error is that what you meant. Maybe best to DM. 

[Zoie_P]

Thank you for your reply @tom1330, 
We can certainly take a look into this for you, I will pop you over a PM and we can go from there, keep an eye out for the little envelope 👀📩
Thanks,
Zoie

[VMCdavid]

Hi, I am having the same issue. Parental controls are on but not blocking content. Please help.

[Lee_R]

Hi @VMCdavid thanks for posting and welcome to our community.

Sorry to hear your child safe is not doing its job. And for any inconvenience this may be causing. I'd like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi @VMCdavid thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R

[Lizziefinigan1]

Hello

I'm having same issues, parental controls on but websites not blocked! Please can someone help.

[Vikki_M]

Hi Lizziefinigan1

Thanks for your post and welcome to our community.

I'm sorry to hear about the issues you're having with web safe.

I'll send you a private message now.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[Hazza338]

I have the same problem, can you PM me please?