Parental controls not working

[Marie333]

I’m absolutely sick and tired of parental controls not working.

we switched to virgin 6 months ago and no matter what we try the parental control does not work I’ve reset all devices and hub and still doesn’t work it’s quite frustrating this function should be working at all times.

[Tom_W1]

Hi @Marie333 thanks for your post although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so I can look into this further for you.

Respond directly when you can!
Many thanks

[Adduxi]

In the meantime manually set the DNS on the device(s) to use Cloudflare Adult and Malware DNS filters, 1.1.1.3 and 1.0.0.3