"Pending : adding soon" for Sky channels

[fitzged73]

Hi, I tried to add Sky Sports 2 days ago via the Stream box but got stuck with the pending adding soon message,  even though I received email notification everything was correctly added.  After contacting support on the chat I had a we can't do anything, wait 24 hours response.... no change after 24 hours so I tried to switch to sports + cinema - this managed to cancel the original sports only request, but is now also stuck on pending on the app and adding... on the stream box.   How long do I need to wait, or is something just not syncing properly?

Cheers for any help!

[Sabrina_B]

Hi @fitzged73 👋.

Apologies regarding the issues that you have had with Sky Sports being added to your package, please can you join me in a private message so that we can get this resolved. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina