Stream was working I did a reboot and now I have account error

[stevemorgan]

I just gave my stream box a reboot and now it is coming up as Account Error CS1011 - We are unable to retrieve your account details 

It was working fifteen minutes ago 

Any help from the forum team is appreciated- I have rebooted to no avail.

[stevemorgan]

I have been told this is a national issue can anyone else confirm 

[daznflo]

My entire watch list has disappeared.....

[stevemorgan]

I can’t do a thing with the box it is as if it has been taken off the system entirely although Virgin Go is working, just don’t reboot it. It won’t come back on

[stevemorgan]

As an update I was given fault reference (F011177623) which apparently no longer exists

[stevemorgan]

I can confirm that just before 5pm following another restart and hours on WhatsApp that everything is working as it should