Forum Discussion

Ttt81's avatar
Ttt81
On our wavelength
2 years ago

Sky Cinema stops working on stream box

hi subscribed to sky Cinema via stream box. Started working fine for one day, now is locked. Says still active on my stream subscription, and they’re still taking my money for it! Two hours under cu...
John_GS's avatar
John_GS
Icon for Forum Team rankForum Team
2 years ago

Hi Ttt81 

Very sorry it's not fixed. I've messaged a colleague in that team to see if they can assist with this.

I'll let you know any reply I get.

Best wishes.

Ttt81's avatar
Ttt81
On our wavelength
2 years ago

Thanks John but sadly yet again it’s still not working, no contact from technical team, customer services or complaints. is now the end of the third time I’ve been told five days waiting and still no cinema. Why advertise it if it’s not possible? Kids going mad as not been able to watch their favourite Christmas films. And I’m still paying for it despite not having it.….. wait another 2 to 5 days I guess. Seriously 

  • Ttt81's avatar
    Ttt81
    On our wavelength
    2 years ago

    Yet another two hours with the technical team, complaints team, disconnections team, asking exactly the same questions all very sorry, no one knows what to do, keep getting past between teams. Asked us be disconnected and transferred to sky, they couldn’t even do that. What is the point of having a technical team if they cannot fix the technical issue? any other forum/helplines/complaint services Virgin Media has?