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Flex cost?

musicvan
Tuning in

I saw the message about the rename of Stream to Flex, checked out the terms and found this entry, would be good to get some clarification for existing customers if we are now going to be charged for the service? 
https://www.virginmedia.com/legal/flex 

Billing

  1. The Flex service itself is provided at a cost of £5 per month

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @musicvan 

For existing Stream from Virgin Media customers there will be no change aside from a different name being shown on their bill

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

5 REPLIES 5

newapollo
Very Insightful Person
Very Insightful Person

Hi @musicvan 

For existing Stream from Virgin Media customers there will be no change aside from a different name being shown on their bill

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Not quite true it seems, my latest bill now shows Stream/Flex as an extra add on with a 5 pound fee. The overall subscription total remains the same? Not going to pay monthly rental for free channels so the stream box will be getting returned once my discount period ends.

Morning @musicvan 

Thanks for posting and welcome back to the community.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Is it a secret that we cant know the answer to that you are moving this into PM only? 

Hello sharpmurray.

We tend to invite customers into a PM as we would need to pass security. which is not ideal to do publically.

Gareth_L