Flex cost?

[musicvan]

I saw the message about the rename of Stream to Flex, checked out the terms and found this entry, would be good to get some clarification for existing customers if we are now going to be charged for the service? 
https://www.virginmedia.com/legal/flex 

Billing

1. The Flex service itself is provided at a cost of £5 per month

[newapollo · Accepted solution]

Hi @musicvan 

For existing Stream from Virgin Media customers there will be no change aside from a different name being shown on their bill

[musicvan]

Not quite true it seems, my latest bill now shows Stream/Flex as an extra add on with a 5 pound fee. The overall subscription total remains the same? Not going to pay monthly rental for free channels so the stream box will be getting returned once my discount period ends.

[John_GS]

Morning @musicvan 

Thanks for posting and welcome back to the community.

I'll send you a PM now to assist further.

[sharpmurray]

Is it a secret that we cant know the answer to that you are moving this into PM only? 

[Gareth_L]

Hello sharpmurray.

We tend to invite customers into a PM as we would need to pass security. which is not ideal to do publically.

Gareth_L

[rt81]

Will I start being charged for flex/stream when I renew my contract? Currently I have had it for around a year for free.