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Nothappy16 · ‎21-12-2023

Advice please-thanks in advance.

It seems VM have perfected the impossibility of actually being contacted in almost every way! Cannot speak to a human, live chat/text etc doesn’t work….

Rented a film yesterday evening which failed to stream properly making it virtually unwatchable. Lots of re-booting the box, stopping and starting etc. I don’t think it unreasonable to get a full refund. Any ideas how to progress this? Thanks.

Cardiffman282 · ‎21-12-2023

To raise a formal complaint https://my.virginmedia.com/my-cases/make-a-complaint

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

See where this Helpful Answer was posted

Cardiffman282 · ‎21-12-2023

The VM forum team should be able to help.

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Nothappy16 · ‎21-12-2023

Cardiffman, how do I direct my complaint though?

Cardiffman282 · ‎21-12-2023

To raise a formal complaint https://my.virginmedia.com/my-cases/make-a-complaint

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

John_GS · ‎24-12-2023

Hi @Nothappy16

Thanks for posting and welcome back to the community.

Sorry to hear of this happening with the rented film.

I'll send you a PM now to assist further.

John_GS
Forum Team

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