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Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
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  • 0 replies
  • 2 kudos

Muffled sound on stream

I’m new to Virgin Stream. I notice the sound is very muffled on BBC and other channels. Some channels seem to be clear and the same as Freeview through the aerial.

Pluto TV always buffering

Added the Pluto tv channel to my channel list (guess this just saves time locating the app and loading it) anyway, since I have had this stream box Pluto tv still frequently buffers during playback on any of it's channels. I am connected via ethernet...

richie_k by Joining in
  • 778 Views
  • 3 replies
  • 1 kudos

Resolved! Security message on apps via my tv cant access

HiSince early hours can't get into any of the apps on my tvs, BBC I player, amazon prime, u tube, getting a security message saying security error, the server could not prove its content, all ok on phones, tablets etc, anyone else had the same?

Charlotte6 by On our wavelength
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  • 29 replies
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Delete subscription add on

Anyone know how to delete subscriptions that have been stuck at "adding" for ages. Wanted to watch some stuff so was adding them on but with the delay no point now? Box does not let me remove and the webpage for the subscriptions does not work. 

Anonymous by Not applicable
  • 692 Views
  • 11 replies
  • 0 kudos

Can't Manage Virgin Media Stream

I am seemingly unable to access the Virgin Media Web page where you manage Stream (below):https://www.virginmedia.com/support/help/tv/streamingI have attempted to access it a number of times over two weeks but I get the loading sign (spinning Virgin ...

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