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Forum Posts

Error CS2002 - Virgin TV 360 and Stream

Hi, We're aware that some of you may see an error code CS2002 when watching on the Virgin TV 360 and Stream. A fault ticket has been raised under F010987379 and we're sorry for any inconvenience caused and thanks for your patience whilst we work on t...

Lisa_CC by Moderator
  • 2 replies
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Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
  • 0 replies
  • 2 kudos

Record button to add/view watchlist

I'm really enjoying my stream box. I think it's so much better than the Sky Stream product. Although I would like the option to have more than one box, and Sky Atlantic would be good too, but I know Sky would block that! My only frustration is the re...

Stream Box constantly breaking

Constantly had issues (only six weeks in to a new contract with Virgin Media, never been with them before) with the Stream Box. Tried all the fixes suggested in the forum's etc. Are these boxes fit for purpose? They seem completely useless to me as a...

‘Adding’ Sky Sports

What is the issue with these virgin stream boxes and the “adding” bug? This is the third time since I have had the box, that I have had the same issue of trying to add services via the app within the menu, when it simply says ‘adding’, I have phoned ...

IPTV is blocked

Hi;I believe my Virgin Media hub is blocking my IPTV during the Premier League matches which is really annoying. As not all IPV is illegal, how do I stop the hub blocking my IPTV?Thanks

Black screen

A black screen has suddenly started appearing when using on demand content. When selecting anything from home screen or fast forwarding or rewinding on demand content. It only shows for a few seconds but it is rather annoying. Any idea if this has an...

Lost stream box remote

I have lost my stream box remote. Is there anyway to locate it? I have also looked at how I can replace it but I cannot find how to I can only find replacements for the bigger tv boxes. 

Bethsam1 by Joining in
  • 6 replies
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Resolved! Trouble with Stream box & remote

Hi. Just recently signed up with Virgin and added the stream box. Day 1 it was working smoothly and on day 2, the home page is frozen, the remote will not respond and everytime I press the cursor or power button, etc... the white light above the powe...

Stream was cancelled after recontracting

I have broadband only, and took up the free offer of Stream after receiving an email.A month ago I recontracted to M125 Solus broadband, then this week I received an email saying my Steam has been cancelled. I don't recall the advisor saying it would...