Virgin will lie to you, like they lied to me.
I have got back to them many times since having the online chat below, and Virgin has just blown me off.
I'm not sure if it's all just Virgin media's usual lying that's the problem here, or if the agent was just particularly incompetent.
But, whatever the reason, don't expect to get any accurate and honest information from Virgin.
Honestly, if you have the chance to cancel the service, cancel it.
That's my advice to you.
VIRGIN: "...You can get up to 2 extra Virgin TV 360 Mini boxes on our TV bundles to watch your favourite shows whichever room you are in.... I am sorry, if I add the TV service the stream service will be cancelled automatically...If you want to keep the stream service as it is then please do wait for few more days that we can certainly add an additional stream box with all the channels currently you are getting in the main box."
CUSTOMER: "...and would there be an extra cost to add the streaming box?"
V: "There will be 10.00/M for the additional stream box, but as this is the stream service you can get it for lesser price not to worry its not going to be 10.00/M."
C: "ok. then can we schedule the installation of the added stream box? we are traveling and we'll be back on October 1, 2023"
V: "Brilliant. Once you are back on Oct 1st please do contact us we will help you add the stream box if its available at that time...Currently its not available so am not scheduling any installation, once you are back please do contact us we will help you..."
C: "ok. but you think the streaming box should be available in early Octiber? It's not easy to get to this Cht feature, so I don't want to have to keep doing it if possible."
V: "it will be available not to worry, also I have documented your account so that you don't have to repeat yourself about this with the next agent....If not the chat I have updated all the details on the account about the conversation we had now...I have documented your account so that when you contact us again you don't have to repeat yourself about adding stream box,"
