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No power my tv stream box

Joining in

Where you plug in the power cable at the back of the box it don't clip in its like the bit inside the box has moved back so I have no tv at all 


Forum Team
Forum Team

Hi there @claire_evans40 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are facing this issue, is this a recent delivery or has this happened to an existing box at your property? 

Are you able to share an image of the issue?