No power my tv stream box

[claire_evans40]

Where you plug in the power cable at the back of the box it don't clip in its like the bit inside the box has moved back so I have no tv at all 

[Ashleigh_C]

Hi there @claire_evans40 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are facing this issue, is this a recent delivery or has this happened to an existing box at your property? 

Are you able to share an image of the issue?