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Hub 5x won’t connect to VMConnect app

Zsmith13
Tuning in

4 weeks ago

Hi all

 

I Signed up for virgin around 5 months ago and since install I haven’t been able to connect my Hub5x to the VMConnect app. I go through the setup and then get an error saying it can’t find my hub. Any ideas? 

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6 REPLIES 6

carl_pearce
Community elder

4 weeks ago - last edited 4 weeks ago

Can you connect to the HUB on http://192.168.0.1/?

 

Zsmith13
Tuning in
In response to carl_pearce

4 weeks ago

Yes I can 

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carl_pearce
Community elder
In response to Zsmith13

4 weeks ago

Can you sign in and access the settings?

Once you've done this try the app again.

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Zsmith13
Tuning in
In response to carl_pearce

4 weeks ago

Done this and still getting the same issue unfortunately 

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Adduxi
Very Insightful Person
Very Insightful Person
In response to Zsmith13

4 weeks ago

Uninstall the app and use the Hub's admin console instead?  When I had VM I never used the app.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
Forum Team
Forum Team
In response to Zsmith13

3 weeks ago

Hello Zsmith13,

Welcome to the community and thanks for taking the time to post here on the forums. We're sorry to hear of the issues that you're having with the Connect App and your hub5x. Have you tried to remove and re-install the application? Also, would you be able to try on a different device to see if works for you? 

Kind Regards,

Steven_L

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