I can't currently access my household's full watchlists on Virgin TV Go (both Mac desktop and Android versions). A single item from any watchlist is available on the home screen and the 'Full Watchlist' image next to it features images from the rest of the watchlist, but trying to click through on that results in the Spinny Circle of Doom. Anyone else experiencing this? Screenshots attached (yes, I like 8OO10CDC – don't judge me).
Since the latest stream update, which moved the watchlist on the streaming box, all my apps have had the same issue. I have rebooted the box and reinstalled the app.
You haven't actually said whether reinstalling the app worked – did it?
"all my apps have the same issue."
Yes, so you said. You then said what you'd tried after that, but didn't report whether that had made a difference. Thanks for confirming.
Hey iXNine, thank you for reaching out and I am so sorry to hear about this.
Is this on all devices or just the above screenshot?
Is everything fully updated and is it just this programme or every programme?
I have the same issue. The two images posted above are exactly how I see it. When I click the watchlist on the website or in the app I get the endless spinning wheel and no programmes. This is using the latest iPad app and using the Chrome web browser on two different computers.
Hey nunyabiznis, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.
Is this the same image as posted above?
What TV shows are you having issues with?
Please do keep us updated and post any examples you can do.
This is what I see. From the home screen I can access the featured watchlist item, but the full list is inaccessible and I just get the spinning wheel.
I got a callback today, from the first tier helpline in India. He simply couldn't understand the problem I was having, despite me explaining it to him over and over. In a call that lasted 40 minutes, I'd explain that the issue was nothing to do with the app – whether on a mobile device or a browser – but probably a miscoded link that the app couldn't find. Then he'd repeat what I was saying back to him, would get me to log in and out and then – when nothing was different – would start again by asking me to explain what the issue was again. The final responses I was getting from him was 'I'm sorry, sir – that's just how it works', despite me asking him if he was really saying that a recently-broken behind-the-scenes link (that worked perfectly before the coding in the Virgin Stream puck moved the location of the watchlist) was supposed to be 'just how it works'. I finally gave up and asked him to escalate it to someone who would understand the issue I was describing. Despite Reece_MH from this forum forwarding the information and raising a ticket (thank you), the helpline seemed to have no access to the clear information I'd provided in this thread, nor the screenshots. It was beyond exasperating.
How infuriating! This clearly isn't a customer service or helpline type problem. The product team responsible for the TV Go service need to be informed of the bug.
As Reece_MH has now retired, could any other mod let me know whether this ticket is still open on my account? It's been another month now, with no VM contact and no change to the bug.
