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Entertainment Subscription stuck on pending

alasdairfraser
Tuning in

My stream sub added is stuck on pending, any info on when it will be activated? 

5 REPLIES 5

K4L
Settling in

Same here - looking at the forum this seems to happen a lot.

I added TNT Sports last night, received an email to say it’s active straight away - then when I check the TV it’s just showing as ‘adding…’.

The website shows ‘Pending : Adding soon’

Very frustrating when I’ve signed up to watch sport which is on this morning.

alasdairfraser
Tuning in

Agree, signed up to get some things to watch thinking it would be a few hours max however will be coming on for 48 hours. Tried to chat on web and whatsapp which didn't work and tried to phone tech support but on hold for ages and had to give up.... 

Ayisha_B
Forum Team
Forum Team

Hi @alasdairfraser 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear this. Has there been any updates to the box since posting?

Let us know so we can offer further support if required. 

 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


No updates still stuck on pending, called for tech support but no help there either 

Thanks for the update. 

I see you have sent a PM. We ask that you wait to be invited in before reaching out directly but I will respond to the PM now so we can take a closer look into this.

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs