Wi-Fi Pods

[johnnyf30]

How do you order Wi-Fi pods? I was sent one by Virgin staff on here over a year ago which fixed the slow connection in 1 bedroom however the other bedrooms are about 15mbps.

Our speed in other areas of the house are in around 300mbps.

I need 2 pods to fix the black spots in my home. I am on Volt.

Thanks

[Vikki_M]

Hi johnnyf30

Thank you for your post and welcome back to our community.

Were sorry to hear about the WiFi issues you are having in some rooms. 

We can only order one pod at a time.

You should be able to order your second pod via the connect app.

If you are unable to order this there, please pop back to us and we can help further. 
 

[johnnyf30]

Hi Vikki

The app is not giving me the option to order, instead it tries linking me to activate MAX. 
I have ran tests in every room with poor results.

Thanks

[David_Bn]

Thanks for coming back to us @johnnyf30.

What happens if you go through the process of signing up for Wi-Fi Max?

If you're on Volt benefits and have a Wi-Fi pod already installed, you should already have this service free of charge.

Thanks,

David_Bn

[johnnyf30]

David,

The process of ordering through MAX option is just a looping circle and doesn’t get me anywhere. This may because I’ve already received one before as it was sent by Virgin team from messages on here.

I have tried speaking with the team on live chat. Getting ridiculous now. Should be a lot more simple to order these pods whether they charge for them or not. Not impressed.

[Gareth_L]

Hello johnnyf30.

Thanks for replying.

Would you like me to get the 2nd pod ordered for you?

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L