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Virgin Media's answer to CityFibre?

On our wavelength

Hi All,

I have been a Long Time Virgin Media customer mainly because they have been the only company to offer me higher than 5mb broadband service. Now that CityFibre is available in our area I was curious to understand what Virgin Media are going to do to make them selves more competitive with the new providers. 

Firstly I am interested to know if Virgin Media are going to increase their "consumer" upload speeds. Provides using CityFibre's network get uploads speeds that are considerably higher than those on Virgin Media. For example I am currently on a 600mb download speed with Virgin Media with an upload speed of 40mb max. I can't find on Virgin Media's web site the price for broadband only for this package so pricing is a bit of a pain to check. However for a package that includes 500MB down and up 500MB upload with a minimum of 250mb up/down guaranteed are Virgin Media considering or going to increase the Upload Speeds.

Now the reason I bring this up is that more and more people are working from home, and if you work in a IT Support Role sometimes you need to handle "large" (3gb or greater for example here) log files on the 40mb at best upload speed for Virgin Media it take a while. On these new services using the City Fibre Network this would be much better.

I know the paragraph above is a "smaller" subset or users however this could apply in other area's, such as content creators, Accounts or people that work on larger files. It would also help improve VPN Speeds for Business Users that have a requirement to work on documents that remain on their corporate network.

I am aware that there has been some "issues" on CityFibres' side however, it seams a bit of a shame that Virgin Media can't just increase the Upload Speed (network infrastructure dependent) and retain some of their customers. 

Yes the TV is good however more and more people are moving to streaming services such as Netflix, Amazon, Hulu etc. 

What is everyone else's thoughts on this? 
Virgin Media - do you have plan to address this (that is not moving to a Business Broadband Solution)?


Alessandro Volta

@IPFreely wrote:

I would be more concerned by the bursts of packet loss that have been showing in your BQM for the past days, now lower level but way longer lasting, than potential capacity issues. 

I've been watching that and waiting for a comment  🙂 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Yes, it's not ideal, stats show Post RS errors and upstream power levels of up to 51dBmv (but all five channels are 64QAM). However my broadband continues to work well for me, probably helped by the fact that I'm not a heavy user, but if I notice a deterioration I'll have a fault to report.

Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

Not sure voice and video calls, both of which would have shown degradation at times given your graphs, are really heavy usage.

You're likely to fall offline entirely if you don't report the issues you know are there, you've a fault very close to your home most likely given loss of some return path amplification and uncorrectables downstream but entirely your call. I'm sure given your unconditional advocacy for VM there won't be too many people reminding you of it. 

See if the same 3 hours of about 10% packet loss between 8:30pm and 11:30pm you didn't notice because you're not a heavy user kicks up again tonight, Roger.

I can't speak for anyone else but I'd notice my broadband dropping to single digits megabits per second speeds with huge stuttering on anything other than the most basic web pages. Maybe I'm expecting too much?

On our wavelength

I’m waiting for CityFibre to become active in my area then I will be leaving VM. The price increase is stupid, customer service is now terrible. 


Excluding reports about 100Mb upload, I doubt there there will be any "major" changes until the XGS rollout as that would make most sense, at least in my eyes.

** I work for VirginMedia but all opinions posted here are my own.

On our wavelength

I’m on OpenReach full fibre via Shell. It’s cheap, and fast and great upload speeds. VM has lost the plot with pricing and customer services. 

Up to speed

even those on xgs now have bad upload 😛 its annoying no information on packages ever gets released until that day, be nice to know whats coming if and when. 

Connection: Virgin FTTP Gig2 (XGSPON)

Just joined

I was in similar position been with virgin media long time perhaps 20 years has always been the fastest available service in my location, fabulous download speeds however upload has never been enough. I have now moved to cityfibre 1GB up and down which amazing.