Upload speed dropped

[olisun]

Everything has been fine until today I noticed a sluggish internet connection.

I checked the modem logs and a new firmware was downloaded to my modem in the early hrs and the modulation levels were all over the place.

I have since rebooted my modem twich but the upstream modulation is still messed up.

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	44.520599	5120 KSym/sec	32QAM	3
2	23600000	44.020599	5120 KSym/sec	16QAM	5
3	43100000	44.520599	5120 KSym/sec	32QAM	2
4	49600000	44.520599	5120 KSym/sec	32QAM	1
5	30100000	44.020599	5120 KSym/sec	32QAM	4

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_ATDMA	0	0	0	0
2	US_TYPE_ATDMA	0	0	0	0
3	US_TYPE_ATDMA	0	0	0	0
4	US_TYPE_ATDMA	0	0	0	0
5	US_TYPE_ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.4

46.4

2K

QAM8

[Adduxi]

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.  Your US channels should all be QAM64.

[wisedroid]

Hello

I have also noticed this issue since the software update although it did not immediately happen so could be unrelated. Will also check faults

[Alex_RM]

Hi olisun,

Thanks for posting and sorry to see you're having some connection issues. 

We've had a look at things from our side and can see a short term performance issue over the last few hours. However, your connection is currently performing as we’d expect which means we can’t do any further diagnostics to identify what the problem was.

If you continue to have any problems with the performance of your Virgin Fibre connection over the next day or two, please let us know as it should give us more information to identify the issue.

Alex_Rm