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Upgrade from 350 to 1gb but speed is still the same

Witter87
Tuning in

Hi I recently upgraded from 350 to 1gb but I'm still only getting 350 on speed tests

2 REPLIES 2

Witter87
Tuning in

Just to add,it's showing as upgraded to 1gb on my account,but the speed has stayed the same

jbrennand
Very Insightful Person
Very Insightful Person

Is it the same on an ethernet cable connected computer/laptop as on a wifi device ?

Log into the Hub settings and navigate to the "Configuration data" page.

What numbers are in the "Max data transfer rate" boxes for downstream and upstream?

These are in bps not Mbps but it will be obvious whether you have changed from a max of 350/35 to one of 1000/100.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.