Showing results for 
Search instead for 
Did you mean: 

Unable to reset Router

Joining in

Hi Team - I`ve been on the app and carried out a factory reset of the router, this didn`t improve the speed ( currently 22 mbs stood by router, worse else where ) . I then turned the router off, paused and rebooted - again no improvement. I then pressed the reset button - again no improvement. To note though when reset or powered down the white light came on solid straight away.  I`ve just been on the web to get the system tested again, but getting a message to say the test isn`t available just now.  Any advice gratefully received 😞 Many thanks


Very Insightful Person
Very Insightful Person

What Hub model is it ?

Connect a device directly to the Hub on your ethernet cable and run a speedtest at 

Report back what that gets


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Very Insightful Person
Very Insightful Person

Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks