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So so annoying since being a customer of theres before there telewest takeover

bodgeup
On our wavelength

4 weeks ago

So so annoying since being a customer of theres before there telewest takeover that I still cant actually get symmetrical speeds same up and down?? Granted XGN-PON 2gig / 2gig is coming but im not holding my breath? I bet ill have to wait another 10 years at least??

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2 REPLIES 2

John_GS
Forum Team
Forum Team

3 weeks ago

Hi @bodgeup 

Thanks for posting and welcome back to the community.

It's great to hear you're excited about the XGS-PON symmetrical speeds, we have just launched these so are doing it area by area. 

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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IPFreely
Fibre optic

3 weeks ago

They don't care how long you've been a customer for: neither should you. If they aren't supplying what you want at a price you want to pay go elsewhere if able. 

Symmetrical will be available once your area is upgraded and released for sale. No timescales officially released for each area.

We all get what we signed up for at the time we signed up for it. No promises of what might be available in the future or when. 

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