So slow and unreliable! And very expensive!

[RWR]

Does anyone know how to contact VM directly, to cancel? I know they are holding me to ransom, and it will cost a fortune to break the contract, but I'm not paying £50/month for less than 10mbps, and frequent dropouts. It's just not fit for purpose, especially when working from home.

[carl_pearce]

https://www.virginmedia.com/help/leaving

[Tudor]

Have you reported the fault, what did VM say.

[David_Bn]

Thanks for reaching out to us on the Community Forums @RWR, and a very warm welcome to you!

Sorry to hear of the drop outs on the services.

Can you please expand on this fault for us? - Does this perhaps effect both Wi-Fi and Wired connection?

On Wi-Fi connections, does this happen in both the same room as the router or just when you're further away from the router in a different room?

Thanks,

David_Bn

[RWR]

Hi,

Thanks for your response.

I have no wired connections, only WiFi. It happens on the same devices, not moving them. The speed might be 40mbps (not great but the best I usually get), then drop to below 10mbps (terrible) for days. Resetting the router helps, in the short-term, getting maybe 50mbps, for a while, before it slows again. This however, is inconvenient. 

Given the high cost of VM, I am surprised by this.

[Ashleigh_C]

Hi there @RWR 

Thank you so much for popping back to us and I am so sorry again to hear that this has been happening. 

Can I ask if you have run checks on your home set up via the Connect App at all? If so, what did this say?