Slow upload speeds for a full month now
I'm currently on Volt M600 Fibre Broadband which usually gives me around 40mb up and for the last month or so my upload speeds have been terrible and sitting around 25% of what they should be, someti...
Forum Discussion
A full week later from the estimated fix date and surprise surprise... I'm still experiencing slow upload speeds.
There were apparently engineers in the area yesterday according to the service status website but nothing seems to have been fixed. Since August 2023 I've had maybe 3 weeks where the upload speeds are sitting where they should be (just after I upgraded to Gig1) and I've been paying full price for the product the whole time.
The only reason I have this package is for upload and it's operating at around 25% of where it should be yet I can guarantee I won't see a 75% reduction in price.
Hello kreg.
Thanks for taking the time to get in touch with us on our community. I'm really sorry to hear of the low upload speeds you've been having.
You may find the services are intermittent right now and we are aware of an SNR fault in the area
This fault is logged under reference number F011136881 and is due to be fixed on the 15/01/24.
You can pop back on here and ask for an update if you wish, just quote the reference number above,
Gareth_L
My speeds today are even worse and seem to be working at 10% capacity. I appreciate the fault is logged and is due to be fixed 15/01/24 however it was also supposed to be fixed by 02/01/24 so I fully expect that to be pushed back once again.
I'm also aware there's an automatic compensation scheme but I'm not experiencing a loss of service, just a huge reduction so don't think I even qualify for that. Downloads speeds don't really matter to me, I'm on Gig1 because of the fast upload but I'd be as well on the basic package as things currently stand.
Thanks for coming back to us kreg and I'm sorry that the re-emergence of this issues is ongoing.
I've been able to look into the local area and can see that the local area outage is still present and is now estimated to be resolved on 19/01/24 at 09:05am.
We apologise for the delay in getting this resolved in full and our team will do all within their power to have this fixed for all effected users.
Thanks,
David_Bn
I'm not surprised to see yet another date for it to be fixed 🙄
This is absolutely terrible service. I'm paying for 100mb upload yet receiving 5mb as of today. There has only been around 3 weeks of full working service since the end August, what a joke. If virgin cannot supply consistent speeds then they shouldn't be selling the product I'm afraid.
Even if it is an unexpected fault, there doesn't seem to be any great rush to fix it as it's continually pushed back every single time. I'm sure there would be no hesitation in cutting off my service if I reduced my direct debit until it was fixed 🙄
This is causing me huge issues working from home as I'm required to upload large files at least twice a week and it's taking almost 3 hours to do so when it should take 15 mins 😒
