Poor broadband speeds

[thelatman77]

I’ve been experiencing a huge slowdown with my gigabit service.   Currently on my laptop that is directly connected to the router, Virgins speed tester (from my online account) is showing 94mb/s.  I’m getting transfer speeds of below 30mb/s.  

is there a problem in the Cumbernauld area?

[Cardiffman282]

Check for local faults on 0800 561 0061 

[carl_pearce]

Check the speed to the HUB over the VM network:

https://samknows.com/realspeed/

[thelatman77]

No local faults.

[thelatman77]

It tells me my network isn’t compatible, I know it is though.  

[thelatman77]

Ran it again, as I expected it’s telling me my router to network speed is over a gig, and my device, this tablet using WiFi, is getting 500.

this is nonsense.  I have a clean build laptop with nothing but an OS on it wired into one of the router Ethernet ports and it’s getting 2mb/s download speeds.

there goes me getting to call the offshore call centre for non existent help.

[carl_pearce · Accepted solution]

Not nonsense.

500Mbps over WiFi is good for WiFi-5.

For the laptop try in safe mode with networking:

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-10-in-safe-mode-with-networking/

[thelatman77]

500 is good, I’m aware of that.  

When I used the word nonsense, it was because using WiFi the last couple of days has been far from that.  I’ve been lucky to be getting 5-10 mb/s.   Yet the VM speed test tells me otherwise.

[thelatman77]

Also, the laptop is freshly built by me (telecoms engineer for 17 years, been in IT for 30) with a gig NIC, yet cabled downloading speeds are lucky to hit 5mb/s

[thelatman77]

By the way, thanks for all the advice.  Much appreciated.