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My virgin media box has been showing a solid red light for about a week and is hot to touch

isykk12
Joining in

Since last week my hub 3.0 has been showing a solid red light I ran virgin and told me not to worry as it could mean anything but when I checked it meant a overheating it is hot to touch the wifi signal as also been dropping.

7 REPLIES 7

Cardiffman282
Super solver

Unplug the hub for ten minutes and then power it back up. If still an issue ring it in as a fault again (and ask them to stop gaslighting you). 

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We have had this problem for about a week now and the lights been red we asked for a replacement but said we don’t need one and the option which we requested for a replacement was not there?

Adduxi
Very Insightful Person
Very Insightful Person

If it is a Hub 3 AND if the red LED persists after a pinhole reset, the Hub should really be swapped out. This red LED is the overheat warning and should be working correctly.

If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Yes I read I did the pinhole a week ago it’s still got the red light on 

Thanks for reaching out to us @isykk12, and a very warm welcome to you!

Sorry to hear of the red light on the hub and the heat this is emanating from it.

Do please check out the envelope in top right hand corner for a private message from  me, and we'll aim to have this replaced as soon as possible for you

Thanks,

David_Bn

Hi David I am having the same issue. I posted this but it seams to have been removed. Could you please reach out to me when you get chance

Thanks for joining in on the thread @Thecrow82, and welcome to our Forums!

Happy to pick this up for you, check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn