Forum Discussion

isykk12's avatar
isykk12
Joining in
8 months ago

My virgin media box has been showing a solid red light for about a week and is hot to touch

Since last week my hub 3.0 has been showing a solid red light I ran virgin and told me not to worry as it could mean anything but when I checked it meant a overheating it is hot to touch the wifi sig...
Adduxi's avatar
Adduxi
Very Insightful Person
8 months ago

If it is a Hub 3 AND if the red LED persists after a pinhole reset, the Hub should really be swapped out. This red LED is the overheat warning and should be working correctly.

If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

isykk12's avatar
isykk12
Joining in
8 months ago

Yes I read I did the pinhole a week ago it’s still got the red light on 

  • David_Bn's avatar
    David_Bn
    Forum Team
    8 months ago

    Thanks for reaching out to us isykk12, and a very warm welcome to you!

    Sorry to hear of the red light on the hub and the heat this is emanating from it.

    Do please check out the envelope in top right hand corner for a private message from  me, and we'll aim to have this replaced as soon as possible for you

    Thanks,

    David_Bn

    • Thecrow82's avatar
      Thecrow82
      Joining in
      8 months ago

      Hi David I am having the same issue. I posted this but it seams to have been removed. Could you please reach out to me when you get chance

      • David_Bn's avatar
        David_Bn
        Forum Team
        8 months ago

        Thanks for joining in on the thread Thecrow82, and welcome to our Forums!

        Happy to pick this up for you, check out the envelope in the top right hand corner for a private message from me

        Thanks,

        David_Bn