Forum Discussion

isykk12's avatar
isykk12
Joining in
7 months ago

My virgin media box has been showing a solid red light for about a week and is hot to touch

Since last week my hub 3.0 has been showing a solid red light I ran virgin and told me not to worry as it could mean anything but when I checked it meant a overheating it is hot to touch the wifi sig...
Cardiffman282's avatar
Cardiffman282
Trouble shooter
7 months ago

Unplug the hub for ten minutes and then power it back up. If still an issue ring it in as a fault again (and ask them to stop gaslighting you). 

isykk12's avatar
isykk12
Joining in
7 months ago

We have had this problem for about a week now and the lights been red we asked for a replacement but said we don’t need one and the option which we requested for a replacement was not there?